Managed IT Services

Comprehensive managed IT services. 24/7 monitoring, help desk support, infrastructure management.

What's Included

24/7 IT monitoring
Help desk & support
IT infrastructure management
Patch management & updates
Strategic IT consulting
Vendor management

Hiring an In-House IT Person Costs £45,000/Year — We Cost a Fraction of That

The average salary for an IT support technician in the UK is £28,000–£35,000. Add employer National Insurance, pension contributions, equipment, training, holiday cover, and the cost of recruitment, and you're looking at £45,000+ per year for a single person who can't be available 24/7 and probably doesn't have expertise in every technology your business uses. Our managed IT service gives you an entire team of certified specialists — networking, security, cloud, Microsoft, Google, and more — for less than half that cost.

Managed IT isn't just about fixing things when they break. It's about preventing them from breaking in the first place. Our proactive monitoring watches your servers, workstations, network devices, and cloud services around the clock. When a hard drive shows early signs of failure, we replace it before you lose data. When a security patch drops, we deploy it before hackers exploit the vulnerability. When software reaches end-of-life, we plan the migration before you're left unsupported.

Every managed IT client gets a dedicated account manager who understands your business, a strategic quarterly review to align technology with your growth plans, and 24/7 help desk access via phone, email, and WhatsApp. We become your IT department — without the overhead, the management headaches, and the risk of your only IT person handing in their notice at the worst possible time.

How It Works

Contact us via WhatsApp or phone — describe your managed it issue.
We connect to your device remotely using a secure, encrypted connection.
Our certified technician resolves your issue — most jobs done in under an hour.

Available Worldwide

Our managed it service is available across the UK, USA, Canada, Australia, New Zealand, India, UAE, South Africa, Germany, France, Spain, Netherlands, Italy, Brazil, Argentina, and Venezuela.

Managed IT — Frequently Asked Questions

How much does managed it cost?

Single jobs start at £29.99 with the price agreed before work begins, and ongoing work is quoted as a fixed monthly figure. There is no diagnostic fee and no callout charge.

How soon can you start?

Usually the same day. Remote sessions begin within 15 to 30 minutes of your call, and larger managed it projects normally start inside two working days once scope is agreed.

Do I need a contract?

No. You can book a one-off managed it session, and only move to a monthly plan if the ongoing cover genuinely saves you money.

Who will I be dealing with?

A named engineer or specialist for the whole job, working from our Glasgow head office or Edinburgh branch, with everything done in the session written up afterwards.

Where We Work From

Techidirect — Glasgow, Office 7, Strathclyde Business Centre, 120 Carstairs St, Glasgow, G40 4JD, United Kingdom — phone +447771231044. Our second UK office is Edinburgh, 4 Marine Esplanade, Leith, Edinburgh, EH6 7LU, United Kingdom. Remote delivery runs 24 hours a day, seven days a week.