Online Reputation Management

Protect your business from damaging reviews with proactive monitoring, response management and review generation. Call +44 777 123 1044.

What's Included

Multi-platform review monitoring
Professional review response management
Proactive review generation systems
False review dispute handling
Search result sentiment monitoring
Monthly reputation reporting

The Reviews Your Customers See Before They Ever Visit Your Website

Widely cited research from BrightLocal suggests roughly nine in ten consumers check online reviews before making a purchase decision, which means a business's reputation is often judged before a prospective customer even reaches the website. We monitor Google, Trustpilot, Facebook, and relevant industry-specific review platforms from a single dashboard, so nothing slips through simply because it appeared somewhere the business wasn't actively checking.

How a business responds to reviews matters as much as the reviews themselves. A thoughtful, specific response to a negative review — acknowledging the issue and outlining what's being done about it — often does more to build trust with future customers than a string of five-star reviews with no responses at all. We manage this response process consistently and professionally, and where reviews are demonstrably false or violate a platform's policies, we handle the formal dispute and removal process directly with that platform.

Waiting for negative reviews to appear before acting is a reactive strategy; we build proactive review generation into the process instead, prompting genuinely satisfied customers to leave feedback at the moment they're most likely to do so. Over time this shifts the overall balance of a business's review profile, and we report monthly on review volume, sentiment trends, and response times so clients can see reputation as a measurable, managed part of the business rather than something left to chance.

How It Works

Contact us via WhatsApp or phone — describe your reputation management issue.
We connect to your device remotely using a secure, encrypted connection.
Our certified technician resolves your issue — most jobs done in under an hour.

Available Worldwide

Our reputation management service is available across the UK, USA, Canada, Australia, New Zealand, India, UAE, South Africa, Germany, France, Spain, Netherlands, Italy, Brazil, Argentina, and Venezuela.

Reputation Management — Frequently Asked Questions

How much does reputation management cost?

Single jobs start at £29.99 with the price agreed before work begins, and ongoing work is quoted as a fixed monthly figure. There is no diagnostic fee and no callout charge.

How soon can you start?

Usually the same day. Remote sessions begin within 15 to 30 minutes of your call, and larger reputation management projects normally start inside two working days once scope is agreed.

Do I need a contract?

No. You can book a one-off reputation management session, and only move to a monthly plan if the ongoing cover genuinely saves you money.

Who will I be dealing with?

A named engineer or specialist for the whole job, working from our Glasgow head office or Edinburgh branch, with everything done in the session written up afterwards.

Where We Work From

Techidirect — Glasgow, Office 7, Strathclyde Business Centre, 120 Carstairs St, Glasgow, G40 4JD, United Kingdom — phone +447771231044. Our second UK office is Edinburgh, 4 Marine Esplanade, Leith, Edinburgh, EH6 7LU, United Kingdom. Remote delivery runs 24 hours a day, seven days a week.